Help
Short answers to what people ask us most.
How do I cancel my subscription?
In Chercha, go to Help and tap "Manage subscription". You can also go to iPhone Settings > your name > Subscriptions > Chercha > Cancel. If you're on the trial, cancel at least 24 hours before it ends.
I was charged and didn't expect it
The 7-day free trial turns into the $49.99 annual plan unless you cancel before it ends. We remind you on day 5 and day 7. You can ask Apple for a refund from Help > Request a refund or at reportaproblem.apple.com. Apple decides; we don't have access to your payment.
How do I get a refund?
Payments are handled by Apple. Ask for one from Help > Request a refund from Apple or at reportaproblem.apple.com > Request a refund.
I don't recognise this charge
Look for "Chercha" on your Apple receipt or in Settings > Subscriptions. If it isn't there, the charge is from another company. If it is, you can cancel and ask for a refund in two minutes.
I changed iPhone and can't see my subscription
Sign in with the same Apple Account and tap Help > Restore purchases.
Can I pay without Apple?
For now, only with the App Store subscription.
How do I change my regions?
Settings > Your regions > Add a city or region. You can have up to 3 and you don't lose your progress.
How do I change the app's language?
iPhone Settings > Chercha > Language.
What happens to my voice in the welcome call?
It is sent in real time to our AI provider, ElevenLabs. The call is recorded: the recording, the text and its analysis are kept for 30 days at ElevenLabs to improve Chercha, then deleted. They aren't used to train models. If you'd rather it isn't kept, answer in writing instead.
How do I export or delete my data?
Settings > Export my data, or Settings > Delete my data and account. Deleting your account doesn't cancel your Apple subscription: cancel it first.
How do invitations work?
Your friend tries Chercha free for 30 days with an Apple code. If they subscribe, you get a free month. Up to 3 months a year, counting invitations and ideas together. Full conditions in the Referral Terms.
I found a mistake in an expression
In the expression's detail, tap "Report a mistake". We look into it and let you know if we fix it.
The audio doesn't play or the app isn't working
Check that your iPhone isn't on silent and that you have the latest version. If it keeps happening, write to us from Help > Write to us with the technical details attached.
Can’t find the answer?
Write to us from the app (Help > Write to us) or at support@getchercha.com. We reply within 24 working hours, and within 12 hours for billing issues.
Company details
Smart Dynamic Systems LTD, company no. 16430324, registered in England and Wales on 6 May 2025; registered office: 66 Paul Street, London, England, EC2A 4NA; email: support@getchercha.com.